What is OOFOS’ returns & exchanges policy?

If you aren’t quite happy with your order, you may return your OOFOS purchase or exchange any OOFOS purchase (in-store, online or at an event) within 30 days of purchase. Our mission at OOFOS is to make you feel good!

We offer free returns and exchanges within 30 days of the purchase date if you are not completely satisfied with your OOFOS.
Shoes showing visible signs of wear are still eligible for an exchange or refund if returned within the 30-day window.
Apparel items such as clothing and hats must be unworn and unwashed, with hang tags attached. They must be in the original received condition in order to qualify for a refund or exchange.
Items marked as Final Sale are not eligible for returns or exchanges. Items marked as Sale are eligible for returns and exchanges.
Original packaging and tags are not required to complete your return, but are helpful for our team if possible to include with your return.
Once your return has been sent back and processed by our team, you will receive an email notification with confirmation of your refund or new exchange order.
All refunds will be processed to the original form of payment used for purchase. Expect your refund to be processed by your bank within 10 business days.
1- and 2-day shipping charges are non-refundable unless delayed by the carrier.
OOFOS is not responsible for any non-OOFOS merchandise returned to our facility.
If you created multiple return requests for different orders, please return each item with the shipping label created in its own RMA process. RMA requests from multiple orders cannot be returned in the same package. An RMA request with multiple items from the same order may be returned in the same box.
Returns cannot be mailed to our warehouse without prior approval through the returns process outlined below. OOFOS is not responsible for any shipping charges or lost items that occur as a result of customers not following procedures outlined in policy instruction.
Orders placed on OOFOS cannot be returned to another retailer. If you would like to return your order in-person, select the Happy Returns option when creating your RMA, and drop off your order at any participating location.

IF PURCHASED IN-STORE OR THROUGH AN ONLINE RETAILER:

OOFOS purchased from a store or online retailer should be returned to the location they were purchased. If you’re unable to do so, we will gladly evaluate possible exchange options for a pair of the same value as verified by proof of purchase from an authorized seller. To qualify for an exchange from another retailer, the shoes must be clean and free of wear as determined by our team. We are not able to offer refunds for items not purchased directly from OOFOS.

OOFOS products purchased from any social commerce site such as eBay or PoshMark are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on the site and the products are sold by the general population.

Click here to start your return.

Are Final Sale items eligible for returns & exchanges?

Items marked as Final Sale are not eligible for returns and exchanges. All Final Sale items will be noted in the item description, badge on site, check out, and stated on the order confirmation email.

What’s your OOFOS Comfort Guarantee?

It’s our mission to make you feel good! Try any pair from OOFOS for 30 days risk-free and if you’re not 100% satisfied, you can send them back to us via our returns website for a refund or exchange at no cost. Shoes may be worn within the 30 day period so you can get a feel for if they’re right for you, returns within the 30 day window are eligible for exchange or refund even if the returning pair show signs of a thorough test drive. If you would like to initiate a return or exchange, just visit oofos/return at any time within 30 days of your order arriving and follow the instructions to create your Return Merchandise Authorization (RMA) request, send them back to us, and your refund or exchange order will be completed once the original pair have been returned.

If your OOFOS were purchased in-store or through another online retailer, for fastest service, please return your OOFOS to the store or online retailer from where they were purchased and check out our return and exchange instructions for more details on returning your OOFOS.

How can I start a return or exchange?

Orders placed on OOFOS can be returned or exchanged at any time within 30 days of arrival, by visiting our returns website OOFOS/return. Our easy online returns system allows you to start your return or exchange at your convenience, just follow these steps to get started:

Enter your OOFOS order number. This number will be seven digits long and can be found in any of your order emails, or on the packing slip included in your shipment.
Enter the email used to place the order on OOFOS, or phone number entered at checkout, or the zip code to which the order was shipped. Click the green button to continue to select your return or exchange item.
Select the item you would like to ship back to us. Item unable to be selected? It’s possible the return window has ended or there may be a return in progress for your item already. If you believe this is an error please contact our Customer Care team for personal assistance.
Specify a return reason from the options available.
Select your new size, color, style, or opt for a refund back to the card used for purchase.
If exchanging for a new item, shop our website with your return value credit. If your new order is less expensive than your original purchase we will refund you the difference. If your new order is more expensive than your original purchase, you will be prompted to enter your payment information in the secure checkout section and will be charged when your RMA is approved.
Select return shipment method. To return via mail, select the Box and Ship It method to create a prepaid return shipping label and packing slip to print, package, and drop off at your carrier location for return shipping. To return package-free at a return bar, select Drop Off at a Happy Returns Location to generate your QR code to return in person at any Happy Returns location.
Review your information to confirm your returning items, shipping address, contact information, and payment information as applicable. Read and accept terms listed, then click the Submit Return button to send your Return Request to our team.
If your return request is approved automatically, you will see a return status page with information on next steps to return your original order and continue the remainder of the returns process. If your return has an item or detail that requires a quick check from our team, we will follow up with approval or next steps as soon as we get a chance to review it.
Return your items through the method chosen in the returns process described above. If you need to make an adjustment to your return method, you must contact our team prior to dropping off your return.
Your return or exchange will be completed by our team as soon as your RMA has been processed. Once complete, you’ll receive an email with details of your refund or new order.

Please note, any order returned with a label created outside of these instructions will not arrive to our returns department correctly and will not be processed. If you created multiple return requests for different orders, please return each item with the shipping label created in its own RMA process. Multiple RMA requests cannot be returned in the same package.

OOFOS purchased from a retailer or on Amazon can be returned through their original purchase location.

Orders can be directly exchanged once through our returns system. If your exchange item isn’t quite the right fit either, you can return it for a refund and start a new order on OOFOS with the different item.

I submitted a request for a return, how do I receive my QR code or shipping label?

Once you’ve successfully created a Return Merchandise Authorization (RMA) from our returns page, your QR code or shipping label will be sent to the email address listed on the order. If you don’t haven’t received it yet, be sure to check your spam inbox just in case it was filtered by your email provider.

Some return requests require a quick check from our Customer Care Team before they receive shipping details. When you submit your return request, your confirmation page will either provide your label/code if approved immediately, or you’ll see a message if it’s entered our queue for review. As soon as our team is able to verify your request, you’ll receive your QR code or shipping label via email as usual!

If your request was approved and you still haven’t received your code or label after 15 minutes, please contact our Customer Care Team with your order number and we’re happy to resend a link to access your request.

Can I request an exchange or refund outside of the 30-day return window?

We’re happy to take a look at your specific situation and see how best we can help! We review all requests on a case-by-case basis after reviewing photographs of the shoes and hearing more about your request. Please send us a message through our contact page with the following pieces of information:

a photo of the tops of the shoes
a photo of the bottoms of the shoes
your OOFOS order number
any other details you think may be helpful for us to know

Once our team reviews your information, we’ll be in touch about next steps. Please note, in order to be considered for a return or exchange outside our 30-day return window, shoes must be in new condition and the style must be currently available on OOFOS (not discontinued).

How can I change or cancel my order once it’s been placed?

After an order has been placed, there is a 60 minute window to change the shipping address or cancel your order. To edit your order, check your confirmation email for a link to your order’s confirmation page, which will have a button to edit or cancel your order so you can re-submit it with the updated information.

If you notice an error in your order after the hour editing window has passed, here are some options to get it sorted out:

New size or style: We would be happy to help with an return request so you can exchange for the intended item when the original is sent back, or request a refund and purchase the new item immediately.
Shipping speed: If you need to receive your order quicker than the shipping speed selected at checkout, place a new order with an expedited shipping type to it get headed your way as soon as possible. When the initial order arrives later, you can return the original pair to receive a refund.
Delivery address: When your order ships from our warehouse, you will be emailed a tracking link with the information on the shipping carrier completing delivery. We recommend reaching out to the carrier directly to review your options for adjusting the address. If they are unable to assist you, please contact our Customer Care Team to help troubleshoot further.
Payment method and billing: Once submitted, this information cannot be edited in our system on any order. A new order will need to be submitted with the intended payment information, and we’re happy to refund the original payment method once we receive your return. Inaccurate billing information will not impact your order’s ability to ship, as long as the rest of the order’s information was accurate.

My package was marked as delivered but I don’t see it, is it lost?

If you received a notification that your package was marked as delivered but it’s nowhere to be found, it may be delayed and not necessarily lost. We first advise checking any areas surrounding the noted delivery area such as mailboxes, porches, side doors, or possibly with a neighbor. If the package isn’t nearby, it is likely still on its journey to you.

We ship a method that involves both a shipping carrier and your local post office. The carrier will take your package from our warehouse to your post office, who then complete the last few miles of the delivery. Typically when we have an order that is marked as delivered but hasn’t been, it is because the carrier has marked the delivery as complete when it has been brought to the post office, and not when the delivery has reached your address. Depending on your local post office’s schedule, this order should finish its delivery process in 1-2 business days at most.

If you have not received your package within 2 business days, please contact our Customer Care Team with your order number, and we would be happy to get it all sorted out as soon as possible!

How long will it take my OOFOS to ship to me?

Your delivery date will depend on the method of shipping you selected at checkout. All orders require 2-3 business days to be processed and packed. Shipping days will begin after the order’s processing time.

We offer standard shipping on every OOFOS order. Standard shipping takes around 5-10 business days once the order has finished processing.

We also offer one or two day expedited shipping which needs to be selected during checkout before the order is completed. Any order placed with an express shipping option must be delivered to a physical shipping address (no PO boxes). Express shipping may be temporarily unavailable during severe weather events.

Orders are not processed on the weekends or most holidays. Orders placed on these days will be processed on the next business day. This includes express shipping options.

How can I track my order once it ships?

When your order has successfully been placed on OOFOS, you will immediately receive an order confirmation email with details of your purchase. Once our warehouse has your order packed up and ready to go, it will receive a shipping label with a tracking number. You will then receive a shipping confirmation email showing your label has been created and sharing a tracking link with you. As your order makes its way to you, the shipping carrier will update the link with details on its location.

If you’ve created an account on OOFOS, you can also access your order information and tracking link from your account page at any time.

What are my shipping options when I order from OOFOS?

We offer standard shipping on all orders, and expedited options if you want to feel good even sooner! Join our rewards program Club OOFOS to get free standard shipping on all orders!

You can select from the following options at checkout:

Standard Shipping 5-10 Business Days
- A shipping service that combines the carrier’s Ground network with final delivery typically provided by the U.S. Postal Service. If you have a PO Box please use your PO Box as the shipping address. Orders will arrive 5-10 business days after the order is processed.
- If you’re a member of Club OOFOS, be sure you’re logged in to your account to have free shipping applied automatically.
USPS Priority
- This service is used for customers in Hawaii, Alaska, APO and US territories. Please use your PO Box shipping address if applicable. Orders will arrive 5-10 business days after the order is processed.
2 Day
- A 2 Day shipment will arrive on the second business day after the order is processed, if placed before the 12 pm EST shipping cutoff. If the order is placed before the shipping cutoff on Monday the shipment will arrive on Wednesday. Please allow one business day for processing. We do not deliver on the weekends.
1 Day
- A 1 Day shipment will arrive on the next business day. If the order is placed before the 12 pm EST shipping cutoff on Monday the order will arrive on Tuesday. Please allow one business day for processing. We do not deliver on the weekends.

Express shipping may be temporarily unavailable during severe weather events. Express options described above as 2 Day and 1 Day must be placed by 12 pm EST/ 9 am PST to ship same business day. Express Orders placed after this time will ship the next business day. Business days do not include weekends or holidays. All orders require 1-3 business days of processing time at our warehouse prior to shipping. Any order placed with an express shipping option must be delivered to a physical shipping address (no PO boxes). Express shipping is not eligible for a refund unless it is delayed by the carrier. A signature may be required.

OOFOS ships within the USA, APO and US territories. Find a full list of our international partners here.

Why did my expedited order take longer than expected to get to me?

Factors like processing time, national holidays, severe weather events, or carrier delays may impact your order’s delivery time.

The number of days outlined in the shipping type as 1-day or 2-day refer to the time spent in transit, which does not include the time it takes for your order to be processed and packed by our warehouse. All expedited orders require up to one business day to be processed by our warehouse, and need to be placed by 12pm EST Monday-Friday for the order to process and ship the same day that the order was placed. If the order is placed after 12pm EST then the following business day will be the processing day (if your order is placed on a Friday after 12pm EST the order will not process through our system until Monday).

*Please note that national holidays will impact expedited shipping by at least one business day. If your order was placed before 12pm EST on a business day and you are still experiencing issues receiving your product please contact our Customer Care Team to assist you further.